Exchange & Refund Policy

 

EXCHANGE & RETURN POLICY
  1. We accept exchanges within 24 Hrs of you receiving the shipment
  2. A reverse pickup facility from your shipping address is available at shipping fee of Rs 199 (applicable only if the requested size is in stock).
  3. Items must be marked as eligible for exchange and return on the product page
  4. Exchanges are only available for Prepaid Orders.
  5. Please note that intimate wear products (swimwear and lingerie) and accessories will not be eligible for exchange and return to ensure hygiene standards.
EXCHANGE & RETURN PROCESS
  1. To raise a request, Message us on our Instagram Twirl_around_world
  2. We will initiate a reverse pickup from your shipping address within 48 hours
  3. Re-use the original packaging, including the Plastic bag, for proper care and protection
  4. Items must be in their original condition, with their labels and tags intact
  5. They must be unused and unwashed, unsoiled without any stains or damages
  6. Items returned, once verified at our facility, will be processed for an exchange or return
  7. Typically, it takes 10-15 days to complete your exchange request.
REFUND POLICY
  1. We issue a store credit for the full amount against all returns
  2. There is no reverse shipping fees levied on any return requests
  3. A non-refundable shipping fee of Rs 199 will be charged for any subsequent exchange requests or on orders placed using a credit note
  4. Store credit is valid for a 1-year period from the date of issue
  5. Shipping fees and gift services (if any) are non-refundable
  6. Gift cards cannot be returned for their monetary value
SALE OR DISCOUNT POLICY
  1. All discounted products are eligible for only size exchanges at a chargeable return shipping fee of Rs 199 (applicable only if the requested size is in stock).
  2. We are unable to accept returns on any discounted or sale merchandise
  3. Applies to discounted or on sale products, or bought through an offer or promotional code
MISSING OR DAMAGE POLICY
  1. A missing or damaged item claim must be raised within 24 Hrs of receiving the parcel
  2. We will need Opening Video of the item(s) and the delivery parcel it was received in.
  3. Our customer care team will investigate and offer an appropriate resolution
CANCELLATION POLICY
  1. We are unable to accept any cancellation requests.