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FAQs
How do I request a return?
You can raise a return request through our website ๐ โ Start a Return โ Enter your Order ID + Email/Phone โ Submit โ . Our team will review and arrange pick-up.
What is the return window?
Returns are accepted within 48 hours of delivery for wrong items, damaged products, or size issues.
Do I get a refund?
We do not provide refunds. Instead, a Gift Card (store credit) will be issued once your returned product passes our inspection on our warehouse.
Is there any return fee?
Yes, a flat โน150 return pick-up fee will be deducted at the time of issuing your gift card.
Can I exchange my product instead of returning it?
We do not offer exchanges. You may return the product (if eligible) and place a fresh order using the gift card.
What proof is required for missing, damaged, or wrong items?
A full, unedited unboxing video is mandatory for any missing, damaged, or incorrectย itemย claim.
What are the shipping charges and delivery timelines?
Shipping is free for orders above โน7499.
For orders below โน7499, a flat โน100 shipping fee applies.
Are sale or discounted items eligible for exchange?
No, we do not accept returns or offer refunds for sale items under any circumstances.